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Powerscripts Updater Troubleshooting

Below is a list of common problems when Installing PowerScripts.



I can not open or run the installer in Windows

Windows 10/11 users : If you can not open the installer, Your computer might be limited to only opening files from the windows store. Please follow the steps below:

  1. Click on the Windows icon in the bottom left of the screen, and select “Settings” (the gear icon).
  2. In the Settings window, click on “Apps” and click on Advanced App settings
  3. In the Choose where to get apps dropdown menu, choose “anywhere” option.
    You will then see a warning message about the potential risks of installing apps from sources other than the Microsoft Store. Click “Yes” to confirm that you want to proceed.

There were errors installing

If you get errors, follow these steps to see if that solves the problem, If you are using macOS it is important to make sure you re-start your mac after updating Creative Cloud or Illustrator.

* You can safely ignore any warnings that the install version does not match the Adobe Database, See below

I get a warning that the Adobe Database does not match

You can selfly ignore this warning as long the installer turns green and reports a successful install. It can happen when an older version is reported to be installed by Creative Cloud, However, when illustrator starts, it will always load the most recent version of the script



I just updated Illustrator, PowerScripts has disappeared

When Creative Cloud updates Illustrator, it deletes the PowerScript files. You will need to run the PowerSciprts Updater again to reinstall or download the most recent PowerScripts updater from https://www.o2creative.co.nz/installer/ and reinstall PowerScripts.



Error: An error occurred getting the list of installed extensions

This is because Creative Cloud is not up to date or there is an update waiting to be installed on a reboot, which is blocking access to required files.

Make sure that the Creative Cloud Desktop app is up to date, and restart your computer to ensure the updates are applied, then run the installer again.

If you still get this error, change the install mode to File Copy Installer



How to get the latest version of PowerScripts Updater

You can download the latest version of PowerScripts Updater here https://www.o2creative.co.nz/installer/



Connection Errors (ENOTFOUND, ECONNRESET)

PowerScripts Installer connects to the internet to download the most recent update for PowerScripts, if you are getting a Connection Error is most likely because you are not connected to the internet or the installer is being blocked from connecting. If your internet is working, then as a workaround, you can download the latest update as a ZXP file and install it from the downloaded file.



Problems Installing PowerScripts or PowerScripts does not appear in Illustrator extensions menu

If you encounter any issues then

If the quick diagnostic reports that PowerScripts is not installed (FAILED)

If you can not get PowerScripts installed, create and send a Diagnostic Report



"Installation failed because the extension is not compatible with the installed applications"

There are two reasons for this



Can not open on Windows (Windows Defender SmartScreen)

When installing on windows you may get the error that the install program is from an unintended developer, As a small developer we are not registered with Miscrosft, and so Windows will display this warning as a precaution. You can safely continue the installation by clicking “More Info” and then [Run Anyway].



Powerscripts does not appear in Illustrator after install