Differences

This shows you the differences between two versions of the page.

--- troubleshooting [2021/09/01 00:46] – [Reporting a problem (Sending a Log file)] o2admin
+++ troubleshooting [2026/10/10 10:13] (current) – Updated for the new PowerScripts installer (L10) and PowerScripts 3.8 remoteuser
@@ Line 57: / Line 57: @@
   * Email support@o2creative.co.nz a copy of the file with the following information
     * Which version of illustrator you are running
-    * OS and version - Include if you are using an Intel Mac or M1 Mac
+    * OS and version - Include if you are using an Intel or Apple Silicon Mac
     * A copy of the file you saved above
     * Screenshots of the settings used - please include all the tabs
@@ Line 66: / Line 66: @@
-==== Sending the Powerscripts Log File Manually ====
+==== A new PowerScripts version causes problems ====
+Open the panel menu (top right corner of the PowerScripts panel) and choose **Choose PowerScripts Version...**. Pick the earlier version you were using and start it - earlier versions stay installed, so you can keep working. Then report the issue as described above so we can fix it.
-If you are unable to run the program or report an issue, you will need to manually send me the log file called **PowerScripts.log**
+==== Sending the PowerScripts Log Files Manually ====
+If you are unable to run the program or report an issue, you will need to manually send us the log files **powerScripts.log**, **powerScriptsLoader.log** and **powerScriptsStart.log**
@@ Line 75: / Line 79: @@
-**Mac OSX**
+**macOS**
   * Close and restart Illustrator
-  * Run the PowerScript which is causing the problem, you are trying to reproduce the error so it will be recoded in the log file
+  * Run the PowerScript which is causing the problem, you are trying to reproduce the error so it will be recorded in the log file
   * Find the folder /Users/xxxx/Library/Application Support/Adobe/ (Where xxxx is your login name)
-  * **Note the date and time of the log file, it should be the same as when Illustrator started, if the file is hours or days old it may not contain a record the most most recent issues.**
+  * **Note the date and time of the log file, it should be the same as when Illustrator started, if the file is hours or days old it may not contain a record of the most recent issues.**
-  * Email the PowerScript.log file to support@o2creative.co.nz with a description of the problem
+  * Email the log files (powerScripts.log, powerScriptsLoader.log and powerScriptsStart.log) to support@o2creative.co.nz with a description of the problem
   * If possible, include the file which is causing the issue
   * If you can not see the Library folder - Choose "//Show View Options//" from the view menu or press CMD+J and tick the "Show Library Folder" option.
@@ Line 88: / Line 92: @@
 **Windows**
   * Close and restart Illustrator
-  * Run the PowerScript which is causing the problem, you are trying to reproduce the error so it will be recoded in the log file
+  * Run the PowerScript which is causing the problem, you are trying to reproduce the error so it will be recorded in the log file
   * Find the folder C:\Users\xxxx\AppData\Roaming\Adobe (Where xxxx is your login name)
-  * **Note the date and time of the log file, it should be the same as when Illustrator started, if the file is hours or days old it may not contain a record the most most recent issues.**
+  * **Note the date and time of the log file, it should be the same as when Illustrator started, if the file is hours or days old it may not contain a record of the most recent issues.**
-  * Email the PowerScript.log file to support@o2creative.co.nz with a description of the problem
+  * Email the log files (powerScripts.log, powerScriptsLoader.log and powerScriptsStart.log) to support@o2creative.co.nz with a description of the problem
   * If possible, include the file which is causing the issue