Reporting a problem (Sending a Log file)

You can report an Issue directly from PowerScripts, this will also send the log files to help solve your problem. You can select this from the flyout menu in the top right hand menu button in the panel

  • Open Illustrator
  • Run the PowerScript which is causing the problem, you are trying to reproduce the error so it will be recoded in the log file
  • Choose “Report an Issue” from the Flyout Menu
  • Enter in a description of the problem
  • Send the Error report

Sending the Powerscripts Log File Manually

If you are unable to run the program or report an issue, you will need to manually send me the log file called PowerScripts.log

To send the log file

Mac OSX

  • Close and restart Illustrator
  • Run the PowerScript which is causing the problem, you are trying to reproduce the error so it will be recoded in the log file
  • Find the folder /Users/xxxx/Library/Application Support/Adobe/ (Where xxxx is your login name)
  • Note the date and time of the log file, it should be the same as when Illustrator started, if the file is hours or days old it may not contain a record the most most recent issues.
  • Email the PowerScript.log file to support@o2creative.co.nz with a description of the problem
  • If possible, include the file which is causing the issue
  • If you can not see the Library folder - Choose “Show View Options” from the view menu or press CMD+J and tick the “Show Library Folder” option.

Windows

  • Close and restart Illustrator
  • Run the PowerScript which is causing the problem, you are trying to reproduce the error so it will be recoded in the log file
  • Find the folder C:\Users\xxxx\AppData\Roaming\Adobe (Where xxxx is your login name)
  • Note the date and time of the log file, it should be the same as when Illustrator started, if the file is hours or days old it may not contain a record the most most recent issues.
  • Email the PowerScript.log file to support@o2creative.co.nz with a description of the problem
  • If possible, include the file which is causing the issue