Powerscripts Updater

Below is a list of common problems when Installing PowerScripts.

When Creative Cloud updates to Illustrator 2021, it deletes the PowerScript files. You will need to download the most recent PowerScripts updater below and reinstall PowerScripts.

If you experience any problems installing, the most reliable workaround is using Method 2 in Powerscripts Updater fails to install extension (Illustrator 2021) below .

There are two reasons for this

• You do not have Illustrator 2015, 2017, 2019, 2020 or 2021* installed
• If you only have Illustrator 2021 installed you will need to install the latest version of PowerScripts Updater. If you have the latest version installed and still get an error see the workaround in the issue below Powerscripts Updater fails to install extension (Illustrator 2021)

You can download the latest version of PowerScripts Updater here https://www.o2creative.co.nz/installer/

To open an unsigned app, you need to RIGHT-CLICK or Control-click the app and select “Open”. This works on macOS Sierra as well as previous versions of macOS. For more information from Apple see https://support.apple.com/en-gb/guide/mac-help/mh40616/mac

Alternatively on older versions of OSX you can go to System Preferences > Security and Privacy and unblock the Installer. (You may need to do this twice, once for the installer, and a second time for the embedded Adobe ZXP installer.)

For more detailed information from Apple Support visit https://support.apple.com/en-au/HT202491 and scroll down to the section titled How to open an app that hasn’t been notarized or is from an unidentified developer

When installing on windows you may get the error that the install program is from an unintended developer, As a small developer we are not registered with Miscrosft, and so Windows will display this warning as a precaution. You can safely continue the installation by clicking “More Info” and then [Run Anyway].

When trying to install, Power Scripts fails and shows “Retry” with no error code, Pressing retry does not fix the issue

The Powerscripts Installer uses a program provided by Adobe called ExManCmd to install Powerscripts. ExManCmd is updated with every new release and is required to install PowerScripts to the latest version of Illustrator. Once powerscripts is installed on a computer it will be available to ALL version of illustrators

ExManCmd version 7.11 which is required to install to Illustrator 2021 has a bug, so that on some systems it will not run and returns no errors, It simply fails to execute any commands.

There is currently no update from Adobe to fix this issue

The most recent version of PowerScripts Updater V2.3.5 available from www.o2creative.co.nz/installer has the current version of ExManCmd 7.11 and also includes an older version. The older version of ExManCmd will only detect Illustrator 2020 or earlier, so to install PowerScripts for Illustrator 2021 you will need to temporally install Illustrator 2020 then run the older installer, this will detect Illustrator 2020 and install PowerScripts, then once installed PowerScripts will work on Illustrator 2021 and you can safely remove the older version of Illustrator.

Method 1 - Use 2020 Installer

1. Install and run PowerScripts Updater V2.3.5
2. From the top right cog menu, select “Use 2020 Installer”
   
3. PowerScripts install using the older ExManCmd installer
4. If it success, run Illustrator 2021 to confirm PowerScripts is installed

Method 2 - Install previous version of Illustrator to enable installation

1. Open Adobe Creative Cloud
2. Install Illustrator 2020 by selecting Other Versions from the App List
   
3. Install and run PowerScripts Updater V2.3.5
4. From the top right cog menu, select “Use 2020 Installer”
   
5. PowerScripts will detect Illustrator 2020 and Install PowerScripts
6. Run Illustrator 2021 to confirm PowerScripts is installed

Once successfully installed, you can then safely remove Illustrator 2020. However we strongly recommend you leave this installed, as new releases of Illustrator often contain big/issues having an older install ready-to-run can help workaround bugs until the latest version its updated.

When trying to install, Power Scripts fails and displays an error message

The Powerscripts Installer uses a program provided by Adobe called ExManCmd to install Powerscripts. When this program fails it will return the error code, The errors are not generated by PowerScripts Update

Adobe provides help for common error codes , these pages may give you some insights to the error

• https://helpx.adobe.com/creative-cloud/kb/troubleshoot-common-addon-installation-issues.html
• https://helpx.adobe.com/extension-manager/using/extension-manager-error-code-reference.html

• Go to the Window > Extensions menu and open PowerScripts
• If PowerScripts does not appear
  • Restart Illustrator
  • Restart you computer
• If you can not open the extension
  • Open PowerScripts Update
  • Try reinstalling the extension - wait for it to finish with a success or error message
  • Click on the COG icon and select view log file
  • Copy the log file and email it to support@o2creative.co.nz

If you want to manually install PowerScripts

• Download the ZIP file from the link at the bottom of the Installer Page here https://www.o2creative.co.nz/installer/
• Follow the manual installation instructions here https://www.o2creative.co.nz/wiki/doku.php?id=installing#manual_installation